RISK ASSESSMENT FORM - Lone Working and Staff Safety

RISK ASSESSMENT FORM

Lone Working & Staff Safety Risk Assessment

HAUS OF ÄSTHETIK

 

Location: 4 Portland Square, Water Street, Bakewell, Derbyshire, DE45 1HA, United Kingdom

Date of Assessment: 1st April 2025

Review Date: 1st April 2026

Assessed By: Managing Director

 

 

1. Hazard Identification

• Hazard: Risk of staff working alone in the clinic, particularly outside normal business hours or when handling challenging patients.

• Location of Hazard:

• Reception area.

• Treatment rooms.

• Entrance and exit points.

• Waiting area.

• Who is at Risk?

• Clinic staff (including aestheticians, injectors, and receptionists).

• Patients receiving treatment alone with staff present.

 

2. Risk Assessment Summary

Hazard	Potential Risks	Risk Level Before Control Measures	Control Measures in Place	Risk Level After Control Measures
Working alone in the clinic	Potential for medical emergency with no immediate assistance	High	- Lone worker policy in place  - Regular check-ins with a designated contact  - Emergency protocol training	Medium
Dealing with difficult/aggressive patients	Verbal or physical abuse	High	- Panic button or emergency alert system  - Staff trained in de-escalation techniques  - CCTV in reception and entrance	Medium
Late evening/early morning work	Increased security risk of break-ins or personal attack	High	- Clinic doors remain locked outside of appointment times  - Staff must notify management of lone working schedules  - Security camera monitoring	Low
Handling cash or valuable stock	Risk of theft	Medium	- Minimal cash kept on-site  - High-value stock securely stored  - Transactions mainly via card or online payments	Low
Medical emergency (e.g. fainting, anaphylaxis)	Staff unable to call for help while treating patient	High	- Emergency response training for all staff  - Accessible emergency call system  - Clinic equipped with first aid and emergency drugs	Low

 

3. Risk Control Measures

A. Staff Safety Procedures

• Lone Worker Policy:

• Staff must notify a designated person when they are working alone, including expected start and end times.

• Check-in calls must be made at set intervals, particularly in evening shifts.

• Emergency Call Procedures:

• Staff have access to an emergency panic button or alert system in case of distress.

• A designated emergency contact number is displayed in all staff areas.

• Security & Door Access:

• Clinic doors remain locked outside of appointment hours.

• Only pre-booked clients are allowed entry, reducing the risk of unexpected visitors.

• CCTV cameras are installed at entrance points and the reception area.

B. Patient Interaction & De-escalation

• Handling Difficult Patients:

• Staff trained in verbal de-escalation techniques.

• Patients with a history of aggression may be refused future treatment.

• Avoiding Unnecessary Risks:

• Staff should never be alone with a patient in a locked room without an open line of communication.

• High-risk patients (those with medical conditions or past complications) should only be treated when at least two staff members are present.

C. Cash & Asset Security

• Financial Handling Controls:

• Minimal cash kept on-site; transactions encouraged via card or bank transfer.

• High-value products (Botox, dermal fillers) stored securely when not in use.

• Theft Prevention:

• Restricted access to stock and confidential records.

• Alarm system activated after closing hours.

D. Emergency & First Aid Readiness

• Medical Emergency Protocols:

• All staff trained in basic life support (BLS) and anaphylaxis management.

• Emergency drugs kit (adrenaline, antihistamines, glucose gel) easily accessible.

• Incident Reporting:

• Any security concerns, patient aggression, or medical emergencies must be logged and reviewed for future risk reduction.

 

4. Monitoring & Review

• Regular lone worker safety checks by management.

• Annual refresher training for staff on security, emergency response, and de-escalation techniques.

• Periodic review of security measures, CCTV, and emergency alert systems.

 

5. Risk Assessment Conclusion

• Overall Risk Level After Controls Applied: Low to Medium

• Are the current control measures sufficient? ☑ Yes ☐ No

• Additional control measures required? ☐ Yes ☑ No

Review Schedule:

• The lone worker risk assessment will be reviewed annually or sooner if new security concerns arise.