Accessibility Complaints & Feedback | Haus of Ästhetik

Accessibility Complaints & Feedback | Haus of Ästhetik

Haus of Ästhetik Ltd – Patient Information Leaflet


We want you to feel safe, respected, and cared for. If something goes wrong, or if you have ideas to help us improve, please tell us.


Our Promise

  • We will listen to you.

  • We will take your complaint seriously.

  • We will keep your information private.

  • We will not mistreat you for speaking up.

  • We will use your feedback to improve our services.

 

How to Tell Us About a Problem

You can contact us in the way that’s easiest for you:

📧 Email: complaints@hausofaesthetik.com

📞 Phone: 01629 385 318

📍 Post: Haus of Ästhetik, 4 Portland Square, Water Street, Bakewell, DE45 1HA

🌐 Website form: www.hausofasthetik.com/complaints


You can also leave feedback on:

 

What Happens Next

  1. We will acknowledge your complaint within two working days.

  2. We will investigate and keep you updated.

  3. You will get a complete response within 10 working days (20 days for complex issues).

If your complaint is serious (for example, regarding safety), we will act immediately.

 

If You’re Still Not Happy

If you believe your complaint has not been handled properly, you can request an independent review.

You can also contact:

  • Care Quality Commission (CQC) – www.cqc.org.uk | 03000 616161

  • Save Face – www.saveface.co.uk

  • NMC/GMC – for professional standards concerns

  • ICO – for data protection issues

  • ASA – for advertising complaints

 

Support

  • You can ask a family member, friend, or advocate to complain on your behalf.

  • We can arrange interpreters, large print, or Easy Read versions if needed.

 

Remember

Your feedback helps us improve.

We welcome complaints, compliments, and suggestions.

For more information please see our Complaints & Feedback Policy