Annual Complaints & Feedback

Annual Complaints & Feedback Summary 2024–2025

Haus of Ästhetik Ltd


At Haus of Ästhetik, we are committed to listening to our patients, staff, and stakeholders. We publish an annual summary of complaints and feedback to demonstrate transparency, accountability, and continuous improvement.

 

Headline Data

  • Total complaints received: 0

  • Complaints resolved at Stage 1 (informal): 0

  • Complaints escalated to Stage 2 (formal): 0

  • Complaints escalated to Stage 3 (independent review): 0

  • Complaints referred externally: 0

 

What This Means

  • No formal complaints were made about our clinic in the past 12 months.

  • This demonstrates that our patient experience, clinical standards, and governance systems are effective.

  • Our complaints system remains active, accessible, and regularly monitored should a complaint arise.

 

Feedback & Learning from Other Channels

Although no formal complaints were raised, we actively monitor patient and public feedback across:

Feedback received through these platforms has been positive, but all comments (positive or negative) are reviewed at quarterly governance meetings.

 

Governance Oversight

  • All staff remain trained in complaints handling and safeguarding.

  • The Governance & Assurance Officer (Rachael Divers) reviews and logs any complaints immediately upon receipt.

  • Complaint data is reported quarterly to governance meetings and annually via this summary.

 

Commitment to Improvement

Even in the absence of complaints, we continue to:

  • Review systems quarterly for accessibility and fairness.

  • Provide clear patient-facing information on how to make a Complaint.

  • Encourage all patients and staff to provide feedback so that we can continue to improve our services.

 

Last updated: September 2025

Next update due: September 2026