Audit and Quality Improvement Policy

Audit & Quality Improvement Policy

HAUS OF ÄSTHETIK

Effective (Delivering Evidence-Based & High-Quality Care)

 

1. Purpose

HAUS OF ÄSTHETIK is committed to delivering high-quality, evidence-based aesthetic care by continuously monitoring, evaluating, and improving clinical and operational standards. This policy establishes a structured approach to clinical audits, peer reviews, and patient feedback mechanisms to enhance patient outcomes and ensure regulatory compliance.

This policy aligns with:

   • Care Quality Commission (CQC) Regulation 17 – Good Governance

   • Health and Social Care Act 2008 (Regulated Activities) Regulations 2014

   • National Institute for Health and Care Excellence (NICE) Guidelines for Clinical Audit & Quality Improvement

   • Save Face Standards for Clinical Governance & Quality Assurance

   • General Medical Council (GMC) & Nursing & Midwifery Council (NMC) Clinical Audit Standards

   • Joint Council for Cosmetic Practitioners (JCCP) Best Practice Guidelines

This policy ensures that HAUS OF ÄSTHETIK maintains a culture of continuous improvement, leading to enhanced patient safety, treatment efficacy, and service excellence.

 

2. Scope

This policy applies to:

   • All clinical staff performing aesthetic treatments.

   • Agency, temporary, and subcontracted personnel providing clinical services.

   • Senior Leadership Team responsible for clinical governance and quality control.

   • All patient-related processes and operational procedures.

 

3. Legal & Regulatory Requirements

3.1 CQC Regulation 17 – Good Governance

Under this regulation, HAUS OF ÄSTHETIK must:

   • Ensure effective quality assurance and clinical governance frameworks are in place.

   • Use audits to assess risks and implement corrective actions.

   • Review and act upon feedback from patients and staff.

3.2 NICE Guidelines for Clinical Audit & Quality Improvement

   • Clinical audits must be conducted regularly to evaluate treatment outcomes.

   • Peer reviews should be implemented to maintain professional accountability.

   • Patient experience data should inform service improvements.

 

4. Audit & Quality Improvement Framework

4.1 Clinical Audits

   • Regular clinical audits will be conducted to monitor compliance with treatment protocols, infection control, and patient safety measures.

   • Audits will assess adherence to NICE guidelines, Save Face standards, and internal policies.

   • Findings from audits will be presented in governance meetings, and action plans will be implemented to address areas for improvement.

4.2 Peer Reviews & Competency Assessments

   • All injectors and clinical practitioners will undergo peer reviews as part of the competency assessment framework.

   • Reviews will focus on treatment outcomes, patient communication, and adherence to best practice protocols.

   • Annual competency reviews will be conducted to ensure professional standards are maintained.

4.3 Patient Feedback & Experience Data

   • Patient satisfaction surveys will be conducted after each treatment.

   • Negative feedback will be reviewed promptly, and follow-up actions will be taken.

   • Trustpilot and internal feedback platforms will be monitored to identify trends in patient experience.

4.4 Risk Management & Incident Reporting

   • All adverse incidents, complications, or near misses must be reported and reviewed.

   • Root Cause Analysis (RCA) will be conducted for significant incidents to identify corrective measures.

   • Findings from incident investigations will be used to update protocols and improve patient safety.

 

5. Documentation & Compliance

5.1 Record-Keeping for Audits & Quality Reviews

   • All audit data, patient feedback, and quality improvement measures must be recorded and securely stored.

   • Records will be reviewed during governance meetings to track progress and compliance.

   • Findings from audits will be used to inform staff training and professional development programmes.

5.2 Compliance Monitoring

   • Quarterly quality assurance reports will be compiled to track performance against KPIs.

   • Non-compliance with audit recommendations will trigger mandatory corrective actions.

   • Senior management will oversee adherence to CQC, Save Face, and GMC standards.

 

6. Staff Training & Development

   • Annual Clinical Audit & Quality Improvement Training is mandatory for all practitioners.

   • CPD sessions will cover best practices in audit methodology, peer review, and quality assurance.

   • Staff will be encouraged to contribute to quality improvement initiatives and clinical research.

 

7. Review & Continuous Improvement

   • This policy will be reviewed annually or in response to regulatory changes.

   • Compliance with CQC, Save Face, NICE, and GMC standards will be continuously monitored.

   • Findings from clinical audits and patient feedback will drive continuous improvement.

 

8. Conclusion

HAUS OF ÄSTHETIK is committed to ensuring high standards of quality assurance, clinical governance, and patient safety. Through regular audits, peer reviews, and continuous learning, we foster a culture of excellence in aesthetic care.

This policy reinforces our commitment to best practice, transparency, and clinical effectiveness in all treatments and services.